Files

SKILL.mdagentsreferences

Install

Install the containing plugin

/plugin install ci-cd@llm-skills

Invoke this skill after installation

/ci-cd:jsm-docs

Download jsm-docs-skill.zip

This skill is bundled inside ci-cd. Install the plugin once, then Claude Code can use any of its included skills. Browse the full plugin repository at github.com/alisonaquinas/llm-ci-dev.

SKILL.md

name: jsm-docs description: > Look up Jira Service Management Cloud documentation at support.atlassian.com/jira-service-management and the JSM REST API at developer.atlassian.com/cloud/jira/service-desk/rest using WebFetch. Covers site navigation, URL patterns, queues, SLAs, customer portals, ITSM processes, Assets, and the full JSM REST API reference.

Jira Service Management Docs Lookup

Navigate and fetch documentation from support.atlassian.com/jira-service-management and developer.atlassian.com/cloud/jira/service-desk/rest to answer questions about Jira Service Management Cloud queues, SLAs, customer portals, ITSM processes, Assets, and the REST API. This skill encodes the JSM docs structure so the agent can construct direct links and retrieve relevant documentation.

Intent Router

Load reference files for depth on specific topics:

Topic	File	Load when...
Site Navigation	`references/navigation.md`	Understanding the JSM docs site structure and finding the right section
Quick Reference	`references/quick-reference.md`	Looking up the most frequently needed JSM configuration and admin pages
JSM Cloud Reference	`references/jsm-cloud-reference.md`	Configuring queues, SLAs, portals, request types, ITSM processes, Assets
API Reference	`references/api-reference.md`	Using the JSM REST API for programmatic service desk operations

Quick Start

Key URL Patterns

The JSM documentation is organized around these top-level sections:

JSM Cloud Support: https://support.atlassian.com/jira-service-management/
JSM Docs Index: https://support.atlassian.com/jira-service-management/docs/
JSM REST API: https://developer.atlassian.com/cloud/jira/service-desk/rest/
Assets documentation: https://support.atlassian.com/jira-service-management/docs/what-is-assets/
Cloud Automation (JSM): https://support.atlassian.com/cloud-automation/resources/
JSM Community: https://community.atlassian.com/forums/jira-service-management
Atlassian Developer (JSM): https://developer.atlassian.com/cloud/jira/service-desk/

How to Look Up Documentation

Identify the topic (queues, SLAs, portals, request types, ITSM processes, API, Assets)
Start with the appropriate section URL from above
Use WebFetch to load the page and extract relevant details
When the specific page is unknown, load the quick-reference to find the most common pages
For REST API lookups, use the api-reference to find endpoint paths and parameters

# Navigate to a specific JSM REST API endpoint page
# Pattern: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-<group>/
Use WebFetch on https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/

Common WebFetch Patterns

Use WebFetch on https://support.atlassian.com/jira-service-management/docs/ to browse all JSM docs
Use WebFetch on https://support.atlassian.com/jira-service-management/docs/configure-sla-goals/ to look up SLA configuration
Use WebFetch on https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-requests/ to find JSM REST API reference
Use WebFetch on https://support.atlassian.com/jira-service-management/docs/set-up-a-customer-portal/ for customer portal setup

Related References

Load Site Navigation to understand the JSM docs site structure and product capabilities
Load Quick Reference for the top 20+ most frequently needed documentation pages
Load JSM Cloud Reference for complete queue, SLA, portal, request type, ITSM process, and Assets configuration
Load API Reference for REST API endpoints, authentication methods, and programmatic JSM operations